Frequently asked Questions

Q: What is a Facility Dog? 

A: A Facility Dog is more than a therapy dog and must be held to higher standards as the handler is doing double duty. In addition to having to focus on the dog's needs and behaviour, the handler must also put the clients first. The certified handler is the only person allowed to handle the dog when out in public or in the workplace.

Q: What if I don't live in Ontario but I am willing to travel to Ontario for training?

A: Currently, we place dogs throughout Canada. Training is completed in Ontario and New Brunswick. All teams are required to complete the Pet Partners examination in Ontario to certify as a facility/therapy dog team.

Q: How long does it take to get a Facility Dog?  


A: It takes 18 months to 2 years to fully train a Facility dog.  

Q: Will K9CI - certify the team for therapy dog work? 

A: If you have purchased a program dog from K9CI will ensure that the dog is ready to pass the examination.  All therapy dogs are certified as a team therefore the new handler will be required to do the test with their dog to become a certified team. If you are in our self-train program you will be part of the process of learning with your dog. K9CI will organize the testing with an evaluator from Pet Partners.

Recertification of teams is required every 2 years or anytime a new handler is placed with the dog.

Q: What type of dogs do you use? 


A: We mainly use golden retrievers and labradors, but any dog can be used as long as they pass their evaluations.

Q: Once K9CI has placed the Facility Dog, will you continue to help? 

A: K9CI provides a lifetime membership and will continue to assist you for the lifetime of the dog.   

Q: Why is it important to have my dog certified as a therapy dog?


A: It is important to have liability insurance protection whenever you take your dog into a setting in which the dog may not be familiar.  

Q: How much training should a Facility dog have? 

A: K9CI dogs are required to have 150 hours of obedience training and 150 hours of public access training.  Facility dogs are also required to have passed their CGN ( Canine Good Neighbour ) test with the CKC (Canadian Kennel Club).